Pleasant Home House Cleaning Service works hard to achieve many loyal, repeat customers who regularly use Pleasant Home, as well as being vocal to their friends about the success they have had with Pleasant Home.
Pleasant Home House Cleaning Service's mission is to provide the customer with all residential cleaning services in an environmentally sound, completely trustworthy, and professional manner. We exist to attract and maintain customers. We believe that when we adhere to this maxim, everything else will fall into place and our services will exceed the expectations of our customers!
Our Training Policy
Pleasant Home begins with a rigorous training program for new employees. At the outset, employees are trained on how to clean. Granted everyone has some idea on how to clean, but our cleaners are shown and taught a methodical way producing a cleaner home more efficiently. Pleasant Home trains employees to work effectively on teams. While there are some households that prefer individual cleaners instead of a team, Pleasant Home generally works in teams as they are more efficient. Working efficiently on a team takes training, and through this team training, Pleasant Home is able to make significant gains in efficiency.
The next topic of training involves professionalism. Employees are given the tools necessary to impress the most affluent clients. Professionalism is a skill that is used throughout the service call, from the way the employee greets and interacts with the client, to the way they clean, to the way they act when they break that priceless vase (which in the inevitable case that something is broken, Pleasant Home has specific guidelines for the employee to follow to resolve the conflict).
Pleasant Home trains the employees to know what the expectations of the clients are. They are provided the tools needed to exceed these expectations.
This extensive training, both up front, as well as continuously (called the continuous learning system) builds a trust relationship between the company and the client. It is the bond of trust that not only earns Pleasant Home the loyalty of that customer but also the referral of several more of their friends.
Lastly, Pleasant Home emphasizes the use of environmentally sound chemicals. Other companies also use environmentally sound chemicals, so this is not a huge differentiation, but it is something that Pleasant Home is proud of, and will be mentioned.
Our Keys to Success
Pleasant Home successfully leverages its competitive edge of human capital investments to achieve the desired positioning. Pleasant Home is providing its customers with a professional residential house cleaning service. Our Company seeks to fulfill the following benefits that are important to its customers.
The keys to our success are simple:
Professionalism: All employees are well trained to exude professionalism from all of their actions and conversations.
Convenience: Pleasant Home provides its services in the manner that is most convenient to the customer, including arranging for visits when the owner is not home.
Trustworthiness: Many people have legitimate concerns regarding cleaning services in their home and the possibility of theft and breakage. These concerns have been eliminated or significantly reduced through a comprehensive screening and training process for employees. Additionally, Pleasant Home carries insurance designed to cover any loss that the customer may attribute to the company.
Quality work: Pleasant Home is an enthusiastic company with strong, infectious leaders. Our well designed training program to share and capture intellectual capital for the organization. The well-chosen and trained employees are always dedicated to perform the best quality work.
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